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The Effect of Structured Knowledge on the Performance of an Organization | ||
| Health Management & Information Science | ||
| دوره 8، شماره 4، دی 2021، صفحه 242-247 اصل مقاله (623.26 K) | ||
| نوع مقاله: Original Article | ||
| شناسه دیجیتال (DOI): 10.30476/jhmi.2022.91363.1084 | ||
| نویسندگان | ||
| Mohammad Reza Fathi* 1؛ Seyed Mohammad Sobhani2؛ Mahdi Nasrollahi3؛ Mohammad Abdollahi Nejat4 | ||
| 1Assistant Professor, College of Farabi, University of Tehran, Iran | ||
| 2College of Farabi, University of Tehran, Qom, Iran | ||
| 3Assistant Professor of Industrial Management, Imam Khomeini International University (IKIU), Qazvin, Iran | ||
| 4Faculty of Management and Accounting, Qazvin Islamic Azad University, Qazvin, Iran | ||
| چکیده | ||
| Introduction: In today’s world, agility is cousidered as a vital factor influencing organizational performance due to business inconsistency and various organizational potentials. On the one hand, the organization has recently realized the high importance of customers to the organization that can have substantial impacts on the organizations using their knowledge and behavior. The purpose of this study was to investigate the mediating role of structured knowledge on organizational performance regarding organizational agility and customer knowledge management. The impact of three factors, including knowledge acquirement, knowledge conversion, and knowledge application, on organizational performance regarding the role of customer knowledge and agility were taken into account. Methods: This is a practical study using descriptive data collection in a survey research mode. The structural-equations method was also the analysis method used in the current study. The statistical population of this research included the entire personnel of Faghihi Hospital in Shiraz, Iran. The research data were collected through standard questionnaires, including 25 questions, distributed among 248 personnel considering the Morgan Table, and the collected data was analyzed using PLS. Results: According to the findings, the procedure of knowledge acquirement did not have a significant impact on organizational performance. Furthermore, structured knowledge had a significant impact on positive customers’ knowledge and awareness amongst the various structured knowledge components. Moreover, the knowledge application process had a significant and positive impact on the customers’ knowledge management in the organization. Conclusion: This study contributes to the literature by being the first to investigate the mediating role of structured knowledge on organizational performance regarding organizational agility and customer knowledge management. | ||
| کلیدواژه‌ها | ||
| Knowledge؛ Organization؛ Customer knowledge management؛ Work performance | ||
| مراجع | ||
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