بررسی امکان‌سنجی اجرای الگوی بالدریج به عنوان معیار ارزیابی و تعالی عملکرد (مورد مطالعه: شهرداری‌های استان فارس)

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6      Prybutok, V.; Zhang, X.; and D. Peak (2011). “Assessing the Effectiveness of the Malcolm Baldrige National Quality Award Model with Municipal Government”, Socio-Economic Planning Sciences, Vol. 45, No. 3, pp. 1-12.

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16  Tabibi, J.; Maleki, M.; and R. Mozhdehkar (2010). “Evaluating the Performance of Ayatollah Kashani Hospital Based-on Baldrige Model”, Pazhouhandeh Journal, Issue. 27, No. 1, pp. 23-30. [In Persian]

17  Tofighi, Sh.; Fallah, M. S.; and M. Khajeh-azad (2011). “The Quality of Knowledge Management in a Military Hospital Based-on Baldrige Excellence Model Indicators”, Journal of Military Medicine, Issue. 13, No. 4, pp. 213-216. [In Persian]

18  Tofighi, Sh.; Fallah, M.; and M. Khajeh-azad (2012). “Evaluating the Quality of Educational Leadership in Baqiyatallah Hospital Based-on Baldrige Excellence Model”, Journal of Qazvin Univeristy of Medical Sciences, Vol. 16, No. 2, pp. 177-191. [In Persian]

19  Meiners, S. E. (1992). “A Study of the Applicability of the Malcolm Baldrige National Quality Award Criteria to the Management of Quality in Hospitals As Perceived by the Executive Officer”, Ph. D. Thesis, Ohio University.

20 Wilson, D. D. and D. A. Collier (2000). “An Empirical Investigation of the Malcolm Baldrige National Quality Award Causal Model”, Decision Sciences, Vol. 31, No. 2, pp. 361-390.

21  Lee, S. M.; Rho, B. H.; and S. G. Lee (2003). “Impact of Malcolm Baldrige National Quality Award Criteria on Organizational Quality Performance”, International Journal of Production Research, Vol. 41, No. 9, pp. 2003-2020.

22  Schniederjans, M. J.; Mellat Parast, M.; Nabavi, M.; Rao, S. S.; and T. S. Raghu-Nathan (2006). “Comparative Analysis of Malcolm Baldrige National Quality Award Criteria: An Empirical Study of India, Mexico, and the United States”, The Quality Management Journal, Vol. 13, No. 4, pp. 7-21.

23  Islam, R. (2007). “MBNQA Criteria in Education: Assigning Weights from a Malaysian Perspective and Proposition for an Alternative Evaluation Scheme”, International Transactions in Operational Research, Vol. 14, No. 5, pp. 373-385.

24  Halloran, P. M. (2008). “An Exploratory Analysis of the Implementation of Malcolm Baldrige Quality Framework of Selected Illinois School Districts: A Case Study of Two Lincoln Foundation Quality Award Winners”, Ph. D. Thesis, Illinois State University.

25  Fatehpanah, A.; Malaki, M. R.; Ranjbar, M.; Dehnavieh, R.; and I. Salmani (2012). “Innovation in the Application of Malcolm Baldrige Model: Using Two Models (Medical & Educational) at one Hospital”, Journal of Community Health Research, Vol. 1, No. 2, pp. 110-121.

26  Crogg, P. B. (2005). “The Informaton Systems Content of the Baldrige and EFQM Models”, Total Quality Management, Vol. 16, No. 8-9, pp. 1001-1008.