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Evaluation of the urban family physician plan in Iran using the European Foundation for Quality Management (EFQM) model | ||
| Health Management & Information Science | ||
| مقالات آماده انتشار، پذیرفته شده، انتشار آنلاین از تاریخ 14 دی 1404 | ||
| نوع مقاله: Original Article | ||
| شناسه دیجیتال (DOI): 10.30476/jhmi.2026.108221.1307 | ||
| نویسندگان | ||
| Zahra Zare* 1؛ Lili Ferdosipour2؛ Yousef Ahmadi2 | ||
| 1Shiraz University of Medical science | ||
| 2Department of Public Administration, Sirjan Branch, Islamic Azad University of Sirjan, Iran | ||
| چکیده | ||
| Introduction and Objective: The Urban Family Physician plan was established based on primary health care in two provinces of Fars and Mazandaran (Iran). There is insufficient information on the program's effectiveness. This study aims to evaluate the performance of the urban family physician plan using the European Foundation for Quality Management (EFQM) model. Methods: In a cross-sectional study, physicians and health service providers (n=233) and their clients (n=199) of urban family physicians were selected through multi-stage sampling from Shiraz, Iran. The data were collected using a researcher-made questionnaire based on the EFQM model. Its content and face validity were confirmed by expert panels, and reliability was calculated by Cronbach's alpha. Data analysis was performed using descriptive and one-sample and MANOVA test in SPSS version 25 software. In all tests, a two-sided significance level of 5% was considered. Findings: The results showed that there was no statistically significant difference between the physicians and health service providers, except staff dimension (p=0.023).On the other hand, the dimensions related to service recipients between women and men were tested using multivariate analysis of variance. Based on these results, no statistically significant difference was observed between women and men (P>0.05). Conclusion: Based on the evaluation, the overall performance of the scheme in key dimensions, especially staff and leadership, is below the expected standards. These results indicate that there is a pressing need to improve human resource management, upgrade skills and motivate staff. | ||
| کلیدواژهها | ||
| Keywords: Urban family physician؛ Health care reform؛ Iran | ||
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